Head of CU Western Europe

Description

We are looking for the Head of Customer Unit Western Europe within Market Area Europe and Latin America, who wants to take part in our continued journey with strong business momentum and close partnership with our customers, building a strong foundation for future business and innovation.

At Customer Unit Western Europe, we are responsible for creating value for our customers in 3 countries (Germany, Netherlands, Switzerland) with over 2600 employees. Our key customers are Vodafone, Deutsche Telekom, Telefonica, Swisscom, Vodafone Ziggo and T-Mobile NL.

CU WE represents a significant contribution to the Market Area Europe and LATAM; This position also includes the Managing Director role for the largest country organization Germany. In addition to the country responsibility, the Global Customer Unit Deutsche Telekom is also part of the Head of CU WE's area of responsibility.

We engage in the mission to show the benefits of 5G and enterprise solutions in the next wave of connectivity and digitalization. We have a special focus on potential new business areas like Public Safety, Future Railway Communication Systems and Mission Critical Networks.

We are focused on growing Ericsson `s market share by building and maintaining strong customer relationships, providing competitive offerings and efficient deliveries.

To be successful in this role you have experience in developing and implementing impactful strategies that help us create great customer experience and build profitable business. You thrive and get motivated in a fast pace and rapidly changing environment. As the ideal candidate you will have experience within customer engagement and knowledge about the Ericsson portfolio, as well as a proven track record of driving operational excellence in a complex and diverse organization.

As Head of CU WE you will define necessary business strategies and ensure sales and delivery of Ericsson solutions as well as lead both a direct sales team and other key positions that form the Customer Unit Leadership Team. This role requires a deep understanding of our customer`s business, operations, and objectives as well as the market needs and industry development in the geography. We are looking for you who can act with confidence and authority to take accountability to lead the business relationships while actively contributing to making customers successful and inspire your organization.

The Head of Customer Unit Western Europe reports to the Head of Market Area Europe and Latin American and will be a member of the Market Area Leadership Team.

What you will do

• 
  Accountable for customer relations, sales, and delivery as well as governmental stakeholders within the geography
• Accountable for profit and loss for the Customer Unit
• Accountable for efficient operation
• Accountable to build competences and develop/hire right talent
• Responsible to implement Ericsson and MELA strategies through Customer Unit including risk management
• Responsible for adherence to directives, policies, and processes
• Lead a function with direct sales team as well as teams in a matrix reporting context.

You will bring

• 
  Extended knowledge and understanding of the telecom industry and of Ericsson business strategy, financial knowledge – and ability to turn that knowledge into effective and efficient targets and strategies within your areas of responsibility
• Proven ability to understand and navigate complex situations and environments
• Excellent collaboration skills and ability to interact with both external and internal stakeholders
• Very strong personal integrity and values that supports a high ethical standard.
• Track record of delivering strong financial performance in a Key Account or similar
• Excellent communication and negotiation skills – in writing and verbally
• Clear role model of being an ethical and inclusive leader
• Develop trusted relationship with C level of customer across the geography as well as governmental stakeholders.
• Strong track record and ability to develop and build both new capabilities and a strong succession pipeline.
• Proven ability to inspire change and transformation
• University degree in telecom/engineering and/or business administration or equivalent training/experience.
• KAM experience as well as domain knowledge in the Ericsson portfolio
• 8+ years of related experience.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Germany (DE) || [[filter6]] [[custCity]] || || [[mfield2]]